PRIVACY POLICY

Executive Auto Reserve

Effective Date: October 31, 2026

Executive Auto Reserve ("we," "our," or "us") respects your privacy and is committed to protecting the personal information of our customers and website visitors.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, schedule appointments, request estimates, purchase products, or utilize our services.

By accessing our website or providing information to Executive Auto Reserve, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information when you interact with our business, including:

Personal Information

Full name.
Phone number.
Email address.
Mailing or billing address.
Other contact information voluntarily provided.

Vehicle Information

Vehicle year, make, and model.
Vehicle identification number (VIN), when provided or necessary.
Vehicle condition and service history.
Service requests and appointment details.
Photos or documentation associated with your vehicle.

Transaction Information

Products and services purchased.
Payment and transaction details.
Order history.
Estimates, invoices, and receipts.

Payment card information may be processed through third-party payment processors. We do not intentionally store complete payment card numbers or security codes on our own systems.

Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

IP address.
Browser type and device information.
Website pages visited.
Date and time of website visits.
Referring websites.
Cookies and similar tracking technologies.

2. How We Use Your Information

Executive Auto Reserve uses collected information for legitimate business purposes, including:

Scheduling and managing appointments.
Providing service estimates and quotes.
Processing purchases and payments.
Communicating with customers regarding services and appointments.
Maintaining customer records and service histories.
Providing customer support.
Processing warranty-related requests.
Improving our website and customer experience.
Sending promotional offers, discounts, and business updates where permitted.
Preventing fraudulent activity and protecting our business.

We only intend to use personal information for purposes reasonably related to our business operations and applicable legal requirements.

3. Sharing of Personal Information

Executive Auto Reserve does not sell customers' personal information for money.

We may share certain information with trusted third-party service providers when necessary to operate our business, including:

Online booking and appointment management platforms.
Payment processing companies.
Website hosting and maintenance providers.
Marketing and advertising platforms.
Customer communication services.
Business software and recordkeeping providers.
Product manufacturers and suppliers when necessary for warranty or order fulfillment.

These providers may only receive information necessary to perform their services, subject to applicable contractual and legal requirements.

We may also disclose information when required by law, legal process, or to protect our rights, customers, employees, or business.

4. Cookies and Website Tracking

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website functionality and understand visitor activity.

These technologies may help us:

Understand how visitors use our website.
Improve website performance.
Measure advertising effectiveness.
Remember website preferences.
Provide relevant advertisements.

Some third-party advertising and analytics providers may collect information about your online activity across different websites.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Marketing and Communications

If you provide your phone number or email address, Executive Auto Reserve may use that information to communicate regarding:

Appointment confirmations and reminders.
Estimates and service updates.
Purchase confirmations.
Customer service matters.
Promotional offers and special announcements, where permitted.

Text Messages: If you opt in to receive marketing text messages, message frequency may vary. Message and data rates may apply. You may opt out of marketing text messages at any time by replying STOP. For assistance, reply HELP or contact us directly.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

Transactional messages relating to appointments, orders, or requested services may still be sent where permitted.

You may unsubscribe from marketing emails by using the unsubscribe link included in the message.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no electronic transmission, website, or storage system can be guaranteed to be completely secure.

While we make reasonable efforts to protect customer information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

Maintaining customer and vehicle service histories.
Completing transactions.
Managing warranties and service-related inquiries.
Meeting accounting, tax, and legal obligations.
Resolving disputes and enforcing agreements.

When information is no longer reasonably necessary, we may delete, destroy, or anonymize it, subject to applicable legal requirements.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include:

Requesting access to personal information we maintain about you.
Requesting corrections to inaccurate information.
Requesting deletion of certain personal information.
Opting out of certain marketing communications.
Requesting information about how your data is collected and shared.

To submit a privacy-related request, please contact us using the information listed below.

We may need to verify your identity before fulfilling certain requests.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, booking platforms, payment processors, manufacturers, or other external services.

Executive Auto Reserve does not control the privacy practices of these third parties.

We encourage customers to review the privacy policies of any third-party websites or services they access.

10. Children's Privacy

Our website and services are intended for general audiences and are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without appropriate parental consent.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to address the situation.

11. Pennsylvania Residents

Executive Auto Reserve operates in the Commonwealth of Pennsylvania and makes reasonable efforts to handle personal information in accordance with applicable federal and Pennsylvania privacy and consumer protection laws.

Residents of other states may have additional privacy rights under their respective state laws.

Nothing in this Privacy Policy is intended to limit rights provided by applicable law.

12. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time.

Changes will be published on this page with an updated effective date.

We encourage visitors and customers to periodically review this page to stay informed about our privacy practices.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: